At ALTJAMESDAVIS LLC, we want customers to have a clear and straightforward experience when purchasing our products. If you are not satisfied with your purchase, you may contact us to discuss a return, replacement, or refund request. Our team will review each request according to the circumstances of the order and the applicable terms described below.

Return requests should be submitted within 30 days after the date your order is delivered. To begin the process, please contact ALTJAMESDAVIS LLC at altjamesdavis@gmail.com and provide your order number, the name used for the purchase, a description of the reason for the return, and any relevant information that may help us evaluate the request. We may request photographs or other reasonable documentation when a product arrives damaged, defective, incorrect, or materially different from the item ordered.

Products submitted for return should generally be unused, in their original condition, and accompanied by the original packaging and accessories where reasonably possible. Items that have been substantially used, damaged after delivery through customer handling, altered, or returned without the required information may not qualify for a refund or replacement. Certain products may also be subject to additional return conditions because of their nature or applicable legal requirements.

If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after delivery. We may ask you to provide photographs or other information so that we can determine the appropriate resolution. Depending on the circumstances, ALTJAMESDAVIS LLC may offer a replacement, replacement component, store credit, partial refund, or full refund.

Once a return request has been reviewed and approved, we will provide instructions regarding where and how the item should be returned. Customers should not send products to an address that has not been confirmed by ALTJAMESDAVIS LLC. Return shipping arrangements may vary depending on the reason for the return and the condition of the product.

When a return is approved because an item was defective, damaged before delivery, incorrectly supplied, or otherwise determined to be the responsibility of ALTJAMESDAVIS LLC, we may provide an appropriate return solution. For voluntary returns based on a change of mind or other reasons unrelated to a product issue, the customer may be responsible for applicable return shipping costs unless otherwise required by law.

Refunds are generally issued after the returned product has been received and reviewed, when a physical return is required. The approved refund will normally be applied to the original payment method used for the purchase. The time required for the refund to appear in a customer’s account may depend on the payment provider, bank, card issuer, or other financial institution and is outside our direct control.

Original shipping charges may not always be refundable, particularly when the return is requested because of a change of mind or another reason unrelated to an error or product defect. Where applicable law requires otherwise, such legal requirements will take precedence over this policy.

Orders that have already entered the shipping process may not always be cancellable. If you need to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment, but a cancellation cannot be guaranteed once an order has been processed or dispatched.

If an order has already been shipped and the customer later decides that the purchase is no longer wanted, the customer may need to follow the standard return procedure after delivery. Refusing delivery or failing to collect a package may not automatically qualify as a cancellation or refund and may result in additional shipping or handling considerations.

Products purchased through third-party sellers, marketplaces, distributors, or other independent retailers may be subject to the return and refund rules of the seller from which the product was purchased. If your purchase was not made directly through ALTJAMESDAVIS LLC, you may need to contact the original seller for assistance.

Refunds, replacements, or other resolutions may be unavailable where a product has been damaged because of misuse, improper installation, unauthorized modification, neglect, accidental damage, or failure to follow applicable product instructions. Normal wear and tear may also be excluded where permitted by applicable law.

We reserve the right to review return and refund requests individually to help prevent fraudulent or abusive activity. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

If you have questions about a return, refund, exchange, damaged product, incorrect order, or cancellation, please contact ALTJAMESDAVIS LLC at altjamesdavis@gmail.com. Please include your order information and a clear explanation of the issue so that we can review your request as efficiently as possible.

ALTJAMESDAVIS LLC
835 E CEDAR CT UNIT 4
FRUITA, CO 81521
United States

By purchasing from or using our services, customers acknowledge that return and refund requests may be subject to the conditions described in this policy, except where applicable consumer protection laws provide additional rights or protections.