ALTJAMESDAVIS LLC is committed to providing a convenient and reliable shipping experience for customers. This Shipping Policy explains how orders are processed, prepared, shipped, and delivered. By placing an order through our website, you acknowledge and agree to the shipping practices described below, subject to any rights provided by applicable law.

Order Processing

Orders are generally processed after payment has been successfully received and the order information has been verified. Processing times may vary depending on product availability, order volume, weekends, holidays, promotional periods, and other operational circumstances. Orders are normally prepared for shipment as soon as reasonably possible.

Please make sure that your shipping information is accurate and complete when placing an order. ALTJAMESDAVIS LLC is not responsible for delays or additional costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

Shipping Methods

Available shipping methods may vary depending on the destination, product availability, package size, and other logistical considerations. The shipping options and applicable charges available for your order will generally be displayed during the checkout process.

Delivery estimates provided at checkout or elsewhere on the website are estimates rather than guaranteed delivery dates. Actual delivery times may be affected by the carrier, weather conditions, transportation interruptions, customs procedures, holidays, high shipping volumes, or circumstances beyond our reasonable control.

Shipping Costs

Shipping charges may vary depending on the delivery destination, selected shipping method, order size, package weight, and other applicable factors. Any applicable shipping fee will generally be shown before you complete your purchase.

If free or promotional shipping is offered, additional terms or restrictions may apply. Promotional shipping offers may not apply to every destination, product, or order.

Shipment Tracking

When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking details. Tracking information is provided by the applicable carrier and may take some time to become active after the package has been dispatched.

Once an order has been transferred to the shipping carrier, delivery updates and estimated arrival information are generally controlled by the carrier. Customers should use the tracking information provided to monitor shipment progress.

Delayed Shipments

Although ALTJAMESDAVIS LLC makes reasonable efforts to process and ship orders promptly, delivery delays can occur. Delays may result from severe weather, transportation disruptions, carrier backlogs, customs processing, incorrect addresses, public holidays, technical issues, or other circumstances outside our control.

If a shipment appears to be delayed, customers should first review the available tracking information. If the tracking information does not provide a clear explanation or the shipment remains delayed for an extended period, customers may contact us at altjamesdavis@gmail.com for assistance.

Lost or Missing Packages

If tracking information indicates that a package was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or other appropriate locations where the carrier may have left the package.

If the package remains missing, please contact ALTJAMESDAVIS LLC at altjamesdavis@gmail.com with your order number and shipping details. We may work with the carrier to investigate the shipment and determine whether further action is available.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the package can be sent again.

If you notice an error in your shipping address after placing an order, contact us as quickly as possible. We will make reasonable efforts to update the address before shipment, but changes cannot always be guaranteed once an order has entered processing or has been handed to the carrier.

Damaged Packages

If a package arrives visibly damaged, customers should document the condition of the package and its contents when reasonably possible. Photographs of the outer packaging, shipping label, and damaged product may be requested to help us investigate the issue.

Customers should contact ALTJAMESDAVIS LLC at altjamesdavis@gmail.com as soon as reasonably possible when an item arrives damaged or defective. We will review the circumstances and determine an appropriate resolution in accordance with our Refund and Returns Policy and applicable law.

International Shipping

Where international shipping is available, delivery may be subject to customs clearance, import requirements, duties, taxes, brokerage charges, or other fees imposed by the destination country. Such charges may be the responsibility of the customer unless otherwise stated during the purchase process.

International delivery times can vary considerably because customs authorities and local carriers operate independently from ALTJAMESDAVIS LLC. We cannot guarantee that international shipments will arrive within a particular timeframe.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at altjamesdavis@gmail.com. We will attempt to accommodate the request before the order is processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation or modification may no longer be possible.

If an order cannot be cancelled before shipment, the customer may need to receive the package and follow the applicable return procedure.

Carrier Responsibility

After a package has been transferred to the selected shipping carrier, certain aspects of the delivery process are controlled by that carrier. ALTJAMESDAVIS LLC cannot directly control carrier routes, delivery schedules, customs procedures, weather-related interruptions, or other carrier operations.

We will nevertheless make reasonable efforts to assist customers when a shipment issue is reported and may communicate with the carrier when appropriate.

Contact Information

For questions about shipping, order processing, delivery status, tracking information, damaged shipments, or other shipping-related matters, please contact ALTJAMESDAVIS LLC at altjamesdavis@gmail.com.

ALTJAMESDAVIS LLC
835 E CEDAR CT UNIT 4
FRUITA, CO 81521
United States

This Shipping Policy may be updated from time to time to reflect changes in our operations, shipping arrangements, carrier services, or applicable requirements. Customers are encouraged to review the current policy before placing an order.